At Maa Kali Astuti, we take immense pride in the authentic sourcing, meticulous quality control, and sacred consecration of all our spiritual offerings. We understand that purchasing sacred artifacts and booking astrological consultations involves profound trust. This Refund & Returns Policy outlines the conditions under which returns, replacements, and monetary refunds are processed.
1. 7-Day Return Eligibility Window [client-confirm]
We provide a 7-day return window from the confirmed date of delivery for eligible physical products purchased through our online storefront. If an item arrives in a damaged condition, contains manufacturing defects, or differs from the specific product ordered, you are entitled to a full replacement or refund.
To qualify for a valid return under this window, the item must satisfy the following criteria:
Original condition: The bead, bracelet, or copper offering must be completely unworn, undamaged by the user, and in its pristine original state.
Complete packaging: The return must include all original packaging materials, sacred certificates, and accompanying booklets.
Intact seals: Security tags and sacred consecration threads must remain untampered with.
2. Non-Returnable and Non-Refundable Offerings
Due to the consecrated, customized, and intangible nature of certain offerings, specific categories are strictly non-returnable and non-refundable once initiated or delivered:
Personalized Amulets & Tabeez: Bhojpatra amulets hand-inscribed with your specific Name, Gotra, and astrological intentions cannot be resold or re-energized for another person.
Digital Kundali PDF Reports: Because the ₹99 Kundali report is an instantly generated digital document calculated from your supplied birth parameters, it is strictly non-refundable once generated.
Completed Spiritual Consultations: Astrological, palmistry, tarot, and numerology consultations represent dedicated professional advisory time and cannot be refunded once the session has transpired.
3. Return Request Process
Initiating a return is simple, transparent, and respectful:
Submit notification: Send an email to care@sadhakpawanpandey.com or contact our care desk via WhatsApp within 7 calendar days of delivery, quoting your Order Number.
Provide documentation: Include clear photographs or a short video demonstrating the reported defect or damage along with the parcel label.
Reverse courier arrangement: Upon approval, our support team will schedule a complimentary reverse pickup from your registered address via our courier partner.
4. Inspection and Refund Disbursement Timeline
Upon receipt of the returned item at our ashram inspection facility, our team will inspect the item within 48 business hours. Once verified, your refund will be processed promptly:
Online payments: Refunds for orders paid via UPI, Netbanking, Debit/Credit Card, or Digital Wallets are credited back to the original payment source within 5 to 7 working days.
Cash on Delivery (COD): For verified returns of COD orders, refunds are disbursed directly to your designated Indian bank account via NEFT or IMPS transfer within 5 to 7 working days after receiving your bank account details.
5. Order Cancellations
You may cancel any standard physical order free of charge before it enters the sacred consecration or dispatch phase. Once an item has undergone ritual Mahapuja consecration or has been handed over to the courier, cancellations can no longer be accepted.